Track your order

That is normal for the first 24–48 hours. A number is created the moment a label is printed, but it stays blank until the courier physically scans the parcel into their network.

If it is still showing nothing after three business days, message us and we'll chase it.

Check your spam or promotions folder first, and search for the email address you ordered with.

Failing that, sign in above — every order on your account is listed here with its tracking, whether or not you still have the email.

Orders typically arrive within 5–10 business days — Monday to Friday, excluding public holidays. Orders are dispatched from our fulfilment partner’s warehouse in China, and we deliver free to the UK, the United States and Canada.

Full detail is in our Shipping Policy.

Check with anyone else at the address and look wherever your courier usually leaves parcels — a porch, a bin store, a neighbour. Couriers occasionally scan a parcel as delivered slightly before they drop it, so it is worth waiting until the end of the next working day.

If it still hasn't appeared, message us with your order number and we'll open an investigation with the courier.

Only before your order is dispatched — we can't redirect a parcel once it is with the courier. Tell us straight away if you spot a mistake and we'll correct it if it hasn't gone out yet.