Contact
Questions about a device, an order or a refund? Call us, email us, or send a message below and a real person will read it. Before you do, our FAQs and Shipping Policy answer most things in a few seconds.
Call us
Monday to Friday, 9am–5pm UK time. If we miss you, leave a message with your order number and we'll call back.Email us
Comes straight to us. Include your order number if you have one.Message us
We'll reply to the email address you give us.Response time
1–2 business days
We're a small team, and we read every message that comes in.Support hours
Mon–Fri, 9am–5pm
UK time. Closed at weekends and on UK public holidays.Our address
Novelle Beauty4 Blissett Road
Leicester LE3 9HN
United Kingdom Our registered trading address for correspondence. It is not a shop, so please don't call in person.
Returns
Message us first
What to include in your message
A couple of details up front usually means we can solve it in one reply instead of three.
- Order questions — your order number and the email address you ordered with.
- Refund requests — your order number, plus a short note on how you used the product and what results you saw.
- Faulty or damaged items — your order number and a photo of the problem if you can take one.
- Choosing a device — what you'd like to work on, and how much time you realistically have each day.
Send us a message
Your email address is required so we have somewhere to reply — everything else is optional.