Frequently Asked Questions

Four at-home skin-technology devices, each built around a treatment you would normally book into a salon:

• Novelle 7-Colour LED Face Mask — £59.95. Hands-free, whole-face LED light therapy in seven colours.
• Novelle EMS Anti Wrinkle Face & Neck Massager — £44.95. Light and microcurrent aimed at the jawline, chin and neck.
• Microcurrent Face Massager Roller — £39.95. A rolling microcurrent tool for a quick daily lift routine.
• Novelle Red Light Under-Eye Device — £49.95. Red light, EMS and gentle warmth in a hands-free frame, for the thin skin around the eye.

All four are non-invasive cosmetic devices designed for use at home.

If you want one device that covers everything, start with the LED Face Mask — you wear it hands-free for about ten minutes and it treats cheeks, forehead and jaw evenly.

If your focus is the jawline, chin and neck, the EMS Anti Wrinkle Face & Neck Massager is the more targeted choice. The Microcurrent Face Massager Roller is the easiest to slot into a busy morning, and the Red Light Under-Eye Device is for the thin skin around the eye, which is where most people notice age first.

Still not sure? Tell us what you'd like to work on and we'll point you at the right one.

LED light therapy uses specific wavelengths of visible light — red, blue, green and others — which is the same idea behind the light-therapy facials offered in salons and clinics. Different colours are traditionally used for different concerns, and our masks bring seven of them into one hands-free device.

It is non-thermal and non-UV: the light doesn't heat your skin, and it won't tan or burn it.

Microcurrent devices pass a very low-level electrical current through the skin. It's a long-established salon facial technique, often described as a workout for the face. Most people feel little more than a faint tingle, and many feel nothing at all.

Red light is LED light at the red end of the visible spectrum — the same idea as the light-therapy step in a salon facial. It is non-thermal and non-UV. EMS (electrical muscle stimulation) sends small pulses that make muscles contract.

Our Red Light Under-Eye Device combines both with a gentle warming mode, and is shaped to sit on the cheekbone so nothing presses on the eye itself.

There are no cartridges, pads or refills to replace, so there's no ongoing cost once you've bought the device.

With microcurrent and EMS devices, a water-based conductive gel or a hydrating serum applied first helps the current travel — any water-based product you already own will do. The leaflet in your box sets out the routine for your specific device.

The LED Face Mask is USB-C rechargeable and completely cordless while you wear it, so you can move around during a session. Charging details for each of the other devices are printed on the box and in the leaflet inside.

Most routines are around ten minutes a day. Consistency matters far more than long sessions — the people who notice the most are the ones who attach it to a routine they already have, most days, over six to eight weeks.

Always follow the instructions supplied with your device.

Skin is individual and results vary from person to person. These are cosmetic devices, so it's more useful to think in terms of how your skin looks and feels than a guaranteed outcome.

Give it consistent daily use over several weeks rather than expecting an overnight change — which is exactly why we give you 90 days to try it properly.

Our LED devices are non-thermal and non-UV, and are designed for gentle daily use including on sensitive skin. Start with shorter sessions and build up.

If you have a specific skin condition, are pregnant, or take medication that makes you sensitive to light, speak to your GP or pharmacist before you start.

Please check with a doctor before using any of our devices if you:

• are pregnant or breastfeeding
• have a pacemaker or any other implanted electronic device
• have epilepsy
• have an active skin infection, or broken or irritated skin in the treatment area
• have recently had injectables, laser treatment or another cosmetic procedure

Don't use a device over broken skin, and stop if anything feels uncomfortable. We're happy to help with anything about your order or the products themselves, but we can't give medical advice.

The mask is designed to be worn with your eyes closed. Don't stare directly into the LEDs, and if the brightness feels uncomfortable at any point, stop and make your next session shorter.

Yes. For LED, most people use it on clean, dry skin and apply serums and moisturiser afterwards.

For microcurrent and EMS, a water-based gel or hydrating serum goes on first, because it helps the current travel across the skin.

Spend £50 or more and our Vitamin C Serum (£9.99) is added to your order free — it is a water-based serum, so it does the job.

Yes — pairing the LED mask with the microcurrent roller is a common routine. Space them out rather than stacking treatments back to back on the same area, and build up gradually rather than starting with everything at once.

Wipe the surfaces that touch your skin with a soft, slightly damp cloth after each use, and let the device dry fully before you store or charge it.

Don't submerge any device in water, and don't use alcohol or abrasive cleaners on the LED panels.

Delivery is free on every order to the UK, the United States and Canada, including the international journey from our warehouse. There's no minimum spend, no shipping charge at checkout and nothing to pay when your parcel arrives.

Orders typically arrive within 5–10 business days. Business days are Monday to Friday and exclude public holidays, so an order placed at the weekend starts processing on the next working day.

These are estimates rather than guarantees — courier delays can occasionally add time. Full detail is in our Shipping Policy.

We deliver to the United Kingdom, the United States and Canada. Delivery is free on every order to all three, with no minimum spend.

Orders are dispatched from our fulfilment partner’s warehouse in China and sent to you with tracking.

We are working on opening other destinations. If you would like us to let you know when we ship to yours, send us a message.

No. Orders are shipped internationally from our fulfilment partner’s warehouse in China, but you never pay import duties, import VAT, customs or handling fees, or delivery charges — whatever you order. Any import charges are covered by us, so the price you see at checkout is the total you pay.

If a carrier ever asks you for a fee before delivering a Novelle order, please don't pay it — contact us and we'll sort it out.

Please double-check your address at checkout, because we can't redirect a parcel once it's been dispatched. If you spot a mistake, tell us straight away and we'll correct it if the order hasn't gone out yet.

If a parcel comes back to us because the address was incorrect or incomplete, we'll get in touch to arrange redelivery.

Head to Track your order. Sign in there and every order on your account is listed with its live courier status and a tracking link — no number to dig out.

If you'd rather not sign in, paste the tracking number from your dispatch email into the lookup box on the same page. A number can take 24–48 hours to show its first scan after dispatch.

First check Track your order — most questions are answered by the courier's latest scan.

If it's been more than 15 business days, or your parcel arrives damaged, message us with your order number. We'll investigate with the courier and put it right.

If you've used your device as directed and you're not seeing the results you hoped for, you can return it for a refund within 90 days of the day your order is delivered.

It's a voluntary guarantee we offer on top of your legal rights — it doesn't replace or reduce them.

1. Email us within 90 days of delivery with your order number, and a short note on how you used the device and what results you saw.
2. We'll reply to confirm your return and give you the return address.
3. Post the device back to us. We recommend a tracked service — keep your proof of postage.
4. Once it arrives and has been checked, we refund the product price to your original payment method within 14 days.

Full detail is in our Refund Policy.

No. Normal signs of use are completely expected — the whole point of the guarantee is that you've genuinely tried it.

Send it back with any accessories, cables and packaging you still have. We'd only reduce a refund where an item has been damaged beyond normal use, or where parts are missing.

For a change-of-mind or guarantee return, return postage is paid by you.

If your device arrived faulty, damaged or wasn't what you ordered, we cover the return postage and will offer a repair, replacement or full refund.

Message us with your order number and a photo of the problem if you can, and we'll sort it out.

If you're a consumer in the UK, the Consumer Rights Act 2015 also gives you the right to reject faulty goods for a full refund within 30 days of receiving them. Nothing in our policy limits that right.

Yes. Separately from the 90-day guarantee, consumers in the UK and EU have a legal right to cancel within 14 days of receiving an order, for any reason, under the Consumer Contracts Regulations 2013.

Email us inside that window; you then have a further 14 days to send the goods back, and we refund within 14 days of receiving them. Return postage is yours where you cancel under this right.

We process the refund within 14 days of your return reaching us. After that it can take a further 5–10 business days to appear on your statement, depending on your bank or card provider.

Every payment method available to you is shown at checkout. Prices on this site are in pounds sterling (GBP), including for orders to the United States and Canada — your card provider converts the amount into your own currency.

Yes. Payment is handled by Shopify's hosted checkout over an encrypted connection. Your card details go straight to the payment provider — they're never seen or stored by us.

We use your details to process and deliver your order and to answer your messages — nothing more. Our Privacy Policy sets out exactly what we collect and how long we keep it.

Use the contact form — it goes straight to us, and we reply to the email address you give us.

We're a small team and we read every message. We aim to reply within 1–2 business days, Monday to Friday, excluding UK public holidays.